To ensure every celestial accessory arrives safely and beautifully:

• Orders are processed within 1–3 business days (Mon–Fri, excluding public holidays).
• During product launches, restocks, or high-volume periods, processing may take 3–7 business days.
• Pre-order items have separate timelines stated on each product page.
• If your order includes a pre-order item, your entire order will ship together unless otherwise arranged.

Every parcel is checked, packaged and blessed by the furry corporate team.

 

Domestic Shipping (Australia)

We ship Australia-wide.

Estimated delivery times:

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days

Shipping timeframes begin after your order has been processed.

Please note: delays may occur during peak seasons, sales, extreme weather or public holidays.

 

International Shipping 

 

Celestial Paws ships to select international countries.

• Delivery estimates: 7–21 business days depending on location.
• Customs duties, taxes or import fees are the buyer’s responsibility.
• Customs inspections may cause unexpected delays—we unfortunately cannot control this.
  

 

Pre-Order Items

Many Celestial Paws products (especially limited drops and harness launches) are available via pre-order.

• Estimated dispatch dates are listed on the product page.
• Pre-order dates are estimates and may shift due to manufacturing or freight delays.
• If your order contains both in-stock and pre-order items, the order will ship together unless you arrange separate shipping.

 

Many Celestial Paws products (especially limited drops and harness launches) are available via pre-order.

• Estimated dispatch dates are listed on the product page.
• Pre-order dates are estimates and may shift due to manufacturing or freight delays.
• If your order contains both in-stock and pre-order items, the order will ship together unless you arrange separate shipping.

 

Tracking Your Address

Once your order has shipped, you will receive a tracking email with your parcel number.

Tracking updates may take 24–48 hours to appear once collected by the courier.

 

Incorrect Address Disclaimer

Please double-check your shipping details during checkout.

• If an incorrect address is provided and the parcel is returned to us, a re-shipping fee will apply.
• We cannot refund orders delivered to addresses entered incorrectly by the customer.

 

Lost, Delayed or Stolen Parcels

Once your order has been handed to the courier, it is in the courier’s control.

• Celestial Paws is not responsible for courier delays.
• If your parcel is lost or delayed significantly, we will assist you in lodging an enquiry.
• Refunds or replacements for lost parcels will follow the courier’s investigation outcome.

We promise to advocate for you and do our best to help you locate your celestial parcel.

 

Damaged or Missing items

If your item arrives damaged or incorrect, please contact us within 48 hours with:

• Photos of the packaging
• Photos of the item(s)
• Your order number

We will replace or resolve the issue as quickly as possible.

 

Peak Periods

During busy seasons such as:

• Christmas
• Black Friday/Cyber Monday
• Major product launches
• Public holidays

Shipping may take longer than usual. Thank you for your patience while your parcel travels through the galaxies to reach you.

 

Contact Us

For shipping questions or concerns, please contact us: